FAQ

We offer a variety of hat styles, including:

• Trucker Hats – A breathable, classic option with mesh back.
  
  
• Flatbill Hats – Modern and sleek, perfect for making a statement.
  
  

Custom Options – We offer a range of customization options for each hat type.

Simply visit our Order Now page, choose your hat style, upload your logo or design, and preview your custom creation. Once you’re happy with the design, select your quantity and complete your order!

Yes, we accept single custom orders! Whether you need one hat for yourself or a gift, we’ve got you covered. You don’t have to order in bulk to get a high-quality, custom piece.

Absolutely! We specialize in bulk orders for teams, events, or businesses. For large quantities, we offer discounts. Contact us for a custom quote, and we’ll help you get the best pricing based on your order size.

Our typical turnaround time is 3-4 business days from when we receive your order. However, this can vary depending on order size and customization complexity. For large or urgent orders, feel free to reach out, and we’ll do our best to accommodate.

Yes! Once you upload your logo or design, we provide a digital mockup of your custom hat so you can see exactly how it will look before you confirm your order.

We accept the following file formats for logos and designs:

• PNG (preferred)
  
  
• JPEG
  
  
• AI (Adobe Illustrator)
  
  
• EPS
  
  
• PDF

At this time, we offer domestic shipping within the United States. If you're interested in international shipping, please contact us, and we’ll work with you to accommodate your needs.

What is your return & refund policy?

All custom hats and apparel are final sale since each piece is made-to-order just for you.

✅ We only offer refunds or replacements if:

• The item arrives damaged or defective
  
• The customization is incorrect due to our error
  

📩 If there’s an issue, contact us within 7 days of delivery at info@ThreadPort.com with your order number, a photo of the issue, and a brief description.

⚠️ Please double-check your design and details before ordering. Once production starts, changes or cancellations aren’t possible.

EU customers: You may return non-customized items within 14 days under EU law.

See full details here.

🧵 Made-to-order: Please allow 5–7 business days for production before shipping.

🚚 Delivery times (after production):

• Standard (U.S.): 3–5 business days
• Expedited (U.S.): 1–3 business days
• International: 7–21 business days (customs fees may apply)
  

📬 You’ll get a tracking email once your order ships. Double-check your shipping address—we’re not responsible for delays caused by incorrect information.

📦 Issues? Contact us at info@threadport.com if your package is delayed or lost.

See full details here.