If you have a question that isn't answered down below or if you just want to chat, send us an email to support@threadport.com. We are extremely responsive to all requests and will get back to you ASAP!
Frequently Asked Questions
1. What types of hats do you offer?
We offer a variety of hat styles, including:
Trucker Hats – A breathable, classic option with mesh back.
Flatbill Hats – Modern and sleek, perfect for making a statement.
Custom Options – We offer a range of customization options for each hat type.
2. How do I place a custom order?
Simply visit our Order Now page, choose your hat style, upload your logo or design, and preview your custom creation. Once you’re happy with the design, select your quantity and complete your order!
3. Can I order just one custom hat?
Yes, we accept single custom orders! Whether you need one hat for yourself or a gift, we’ve got you covered. You don’t have to order in bulk to get a high-quality, custom piece.
4. Do you offer bulk orders?
Absolutely! We specialize in bulk orders for teams, events, or businesses. For large quantities, we offer discounts. Contact us for a custom quote, and we’ll help you get the best pricing based on your order size.
5. What is the turnaround time for custom orders?
Our typical turnaround time is 3-4 business days from when we receive your order. However, this can vary depending on order size and customization complexity. For large or urgent orders, feel free to reach out, and we’ll do our best to accommodate.
6. Can I see a preview of my custom hat before ordering?
Yes! Once you upload your logo or design, we provide a digital mockup of your custom hat so you can see exactly how it will look before you confirm your order.
7. What file formats do you accept for logo uploads?
We accept the following file formats for logos and designs:
PNG (preferred)
JPEG
AI (Adobe Illustrator)
EPS
PDF
8. Do you ship internationally?
At this time, we offer domestic shipping within the United States. If you're interested in international shipping, please contact us, and we’ll work with you to accommodate your needs.
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