Thank you for shopping with us! At ThreadPort, every hat is custom embroidered just for you, and we take pride in delivering high-quality products with care and precision.
All orders are made-to-order. Please allow 5–7 business days for production before your order ships. This allows us time to embroider your design with the attention it deserves.
We offer domestic and international shipping via trusted carriers like USPS, UPS, and DHL. Shipping times and rates vary based on your location and selected shipping method at checkout.
Estimated Delivery Times (after production):
- Standard (U.S.): 3–5 business days
- Expedited (U.S.): 1–3 business days
- International: 7–21 business days
Please note: delivery times are estimates and may vary due to carrier delays, customs processing, or weather disruptions.
We ship worldwide! Please note that customs fees, duties, or taxes may apply depending on your country’s regulations. These charges are the buyer’s responsibility and are not included in the shipping fee.
Once your order ships, you’ll receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.
If your order is delayed beyond the estimated delivery window or appears lost in transit, please reach out to us at info@threadport.com. We’ll work with the carrier to resolve the issue and ensure you’re taken care of.
Please double-check your shipping address before placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Questions?
We’re here to help. Email us anytime at info@threadport.com or use our Contact Form.
