Refund policy

Custom Product Return & Refund Policy
All Sales Are Final on Customized Items
Each hat is made-to-order and customized specifically for you. As such, we do not accept returns, exchanges, or refunds on custom embroidered hats unless:


- The item arrives damaged
- The customization is incorrect due to our error
- The product is defective

Before submitting your order, please double-check your design, text, size, and other customization details. Once your order is in production, we are unable to cancel, change, or refund it.
Issues with Your Order? Contact Us Within 7 Days
If your item arrives damaged, defective, or incorrect, please email us at info@ThreadPort.com within 7 days of delivery with:


- Your order number
- A clear photo of the issue
- A brief description of the problem

We will review the issue and provide a replacement or refund if it qualifies.Refunds (If Approved)
Approved refunds will be issued to your original payment method within 10 business days after we receive and inspect the item. Your bank or credit card company may take longer to process the refund.
EU Customers – 14-Day Right of Withdrawal
If you are located in the European Union, you may cancel or return your purchase within 14 days of delivery, but only for non-customized products, in accordance with EU consumer law.Summary for Customer Clarity


- Custom = Final Sale (unless we made a mistake)
- Report any issues within 7 days
- We do not allow exchanges. Please place a new order if needed.